Help & Advice
Browse through our extensive FAQs to answer all your questions!
FAQ Categories
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General Questions
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Where does your Acai berry come from?
Our Acai berry is sourced from Sambazon, a world leader in terms of the highest quality Acai berry available on the market. Sambazon is located near the Amazon rainforest where the Acai berry is freshly picked for customers all over the world.
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Where does your Acai berry come from?
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Returns
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Can I return my order if I am unhappy?
Yes, you may return unopened items within 7 days of delivery for a full refund. To find out more information on our returns policy, please click here.
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Can I return my order if I am unhappy?
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Bulk Orders
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Hi, I own my own nutrient shop and I would be interested in selling this product to my customers, do you offer discount for bulk purchases?
Yes, Acai Berry UK can offer discount on bulk buys. Please get in contact with one of our team to find out more.
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Hi, I own my own nutrient shop and I would be interested in selling this product to my customers, do you offer discount for bulk purchases?
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Shipping
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How quickly will my order be sent?
Here at Acai Berry UK, we pride ourselves in our swift turn around and product dispatch. All orders received before 12pm (Monday to Friday) will be sent on the same day. For all orders received after 12pm, your order will be dispatched the following morning. -
Can I get an order delivered to my work address instead of my home address?
Yes, we can delivery to your prefered location, this can be selected when placing an order.
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How quickly will my order be sent?
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Payments
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How secure are my payment details?
At Hawthorn Nutrition we use Paypal to process our payments. Once you have completed your purchase and the checkout process, you will be directed to Paypal's payment page which is hosted on their own website (www.paypal.co.uk). Here you will either enter your paypal details (if you have a paypal account) or your credit/debit card information if you don't have a paypal account. Paypal will process the payment and inform Hawthorn Nutrition once that has been completed.
The benefits of using Paypal are that your financial information is not shared with the retailer and that you are able to submit a dispute for an item you don't receive or an item significantly not as described. For further details on paypal payments please visit buying safely with Paypal.
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How secure are my payment details?